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Steve and Kirsty's story

11th December 2015

I was asked to do a historic building survey on a lovely old house which SHOULD be Listed but isn't.  It rapidly became clear that the full building survey they had from a FRICS surveyor was very sadly lacking in any knowledge about old buildings and their materials.  It was sad indeed to see that he had not even been inside the roof, where there were major problems. The part timber framed and part stone building was covered in thick sheets of cement render which had turned the building into a wet, cold and damp mess.  Following my survey, it was decided to take action against the previous surveyor, and agreement was finally reached for his PI insurers to cover the cost of rebuilding work to put right the issues not seen originally.

Richard was asked by the insurers to put together the schedule of repairs and negotiated with the insurers to obtain the best settlement for our clients, Steve and Kirsty. 

"Using his unique knowledge base and passion (and I do mean passion!), Pete Ward not only rubbished many of the generic recommendations of our mortgage company's appointed building surveyor, he also found several structural issues with our house which were not brought to our attention. 
Richard Williams was instrumental in bringing our complaint with the third party surveyor to conclusion, as a conservation trained surveyor himself, Richard visited our home and went on to expertly prepare spec sheets for the remedial works required. This gave us the tools to take on the third party's insurance company to a satisfactory conclusion.
If you are buying a historic home or have issues such as "rising damp", Heritage House should be your first port of call.

 Steve & Kirsty"

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We get some lovely comments about our work, so I thought we'd put one or two of them up here so folk can see what sometimes happens...

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